“The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw
Communication is one of the primary keys to achieving results in any office.Conversely, a lack of quality communication is a killer to many issues, from achieving results to team-building. Without quality communication, there will be common misunderstandings and miscommunication in offices large and small. A notable result of a lack of quality communication is confusion in priorities.
How many times have you heard yourself say one thing and your team has taken different steps than what you requested? Do you find yourself continually repeating the same things? Do you find yourself saying the same thing in different ways? Or needing to?
How many different ways can you say the same thing? Actually, many.
To Start: Come From Their Perspective
When preparing how you will communicate, come at the issue from the perspective of your customers, coworkers, and employees. If you were to make a request for a change, remember who you are talking to and come from their perspective. How will they perceive what you are trying to communicate?
Next: Make The Request
When change is needed in the office, coordination is a requirement. Communication is the tool that is used to create the change. State what you need, discuss the reasons and how it could be accomplished. Request their input and how long they think it will take to accomplish these goals.
Follow Up: By Writing It Down
Write it down. This is an easy step to skip but it’s most worthwhile to do so. After the conversation, write a review of the results and share it with the other party. This allows both sides to review the agreement and make sure that you are both on the same page.
Let the communication become a conversation of action and allow you to stop repeating yourself.
Ashleigh Blatt (www.girlwhocould.com) is coach, consultant and professional speaker who works with business owners and executives who are overwhelmed and tired of spinning their wheels. Using her natural ability to get to the root of the situation, Ashleigh optimizes business processes, time management and team communication to create a profitable and balanced work lifestyle.